Privacy Policy

1. Introduction Trinity AgentiCore Limited ("Trinity AgentiCore", "we", "us", or "our") respects your privacy and is committed to protecting the personal and business data of our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (trinity-agenticore.com) and use our AI automation Services.


2. Information We Collect We may collect the following types of information:

  • Business & Account Information: Name, job title, company name, work email address, phone number, and billing details provided during registration.

  • Operational Data: Data processed through our T-Series Agents, including omnichannel inputs (e.g., text, images, or voice data from WhatsApp/social media) necessary for intent parsing and CRM automation.

  • Technical & Usage Data: IP addresses, browser types, device information, and platform interaction logs collected automatically when you use our website or Services.


3. How We Use Your Information We use the collected information for the following purposes:

  • To set up, operate, and maintain your AI digital workforce.

  • To execute "Write-Path" operations and synchronize data with your legacy systems securely.

  • To process payments and manage billing.

  • To provide technical support and respond to inquiries.

  • To monitor usage patterns and improve our proprietary AI models and system infrastructure.


4. Data Sharing and Third Parties We do not sell, rent, or trade your personal or business data to third parties. We may share information only in the following circumstances:

  • Service Providers: With trusted third-party cloud infrastructure and API providers (e.g., Google Cloud, AWS, Meta) strictly for the purpose of hosting and facilitating our Services.

  • Legal Compliance: If required to do so by law or in response to valid legal requests by public authorities in Hong Kong.


5. Data Security (The Data Shadow Layer) We utilize advanced, military-grade security architectures, including our proprietary "Data Shadow Layer." This decoupled buffer ensures that our AI agents operate in an isolated environment, preventing direct, unauthorized access to your production databases. We also implement standard encryption and strict access controls to protect your data.


6. Data Retention We will retain your information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights Depending on your jurisdiction, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request the deletion of your personal data.

  • Withdraw consent for data processing where applicable.

To exercise these rights, please contact us using the information below.


8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date."


9. Contact Us For any questions regarding this Privacy Policy or our data practices, please contact us:

  • Company: Trinity AgentiCore Limited

  • Address: Unit 1801, OfficePlus@Wan Chai, 303 Hennessy Road, Wan Chai, Hong Kong

  • Email: info@trinity-agenticore.com